Account Manager
Responsibilities
Be the primary point of contact and build long-term relationships with BidFX customers
Grow revenue through identifying cross-selling opportunities and communicating these to sales
Arrange and schedule onsite visits for relationship management and training
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly the progress of initiatives to internal and external stakeholders
Forecast and track key account metrics including monitoring customers’ usage of BidFX
Responsible for creating and maintaining account plans for key clients which lead to further revenue generation
Enhance department and organisation’s reputation by accepting ownership for accomplishing new requests
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Responsible for working with the Sales team to on-board and integrate new clients and developing existing client relationships
Requirements
5+ years proven account management or other relevant experience within institutional eFX
eFX knowledge an absolute requirement, multi asset knowledge desirable
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organisation, including executive and C-level
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail
Confident in meeting and liaising at client sites
Excellent verbal and written communications skills
Self-motivated with the ability to thrive in a result driven, revenue-based environment
Natural relationship builder with integrity and reliability
Ability to prioritise competing tasks
Critical thinking and problem-solving skills
A desire to constantly seek improvement
