Account Manager

London
20 June 2022

Responsibilities

  • Be the primary point of contact and build long-term relationships with BidFX customers

  • Grow revenue through identifying cross-selling opportunities and communicating these to sales

  • Arrange and schedule onsite visits for relationship management and training

  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives

  • Communicate clearly the progress of initiatives to internal and external stakeholders

  • Forecast and track key account metrics including monitoring customers’ usage of BidFX

  • Responsible for creating and maintaining account plans for key clients which lead to further revenue generation

  • Enhance department and organisation’s reputation by accepting ownership for accomplishing new requests

  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis

  • Responsible for working with the Sales team to on-board and integrate new clients and developing existing client relationships

Requirements

  • 5+ years proven account management or other relevant experience within institutional eFX

  • eFX knowledge an absolute requirement, multi asset knowledge desirable

  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organisation, including executive and C-level

  • Experience in delivering client-focused solutions based on customer needs

  • Proven ability to manage multiple projects at a time while paying strict attention to detail

  • Confident in meeting and liaising at client sites

  • Excellent verbal and written communications skills

  • Self-motivated with the ability to thrive in a result driven, revenue-based environment

  • Natural relationship builder with integrity and reliability

  • Ability to prioritise competing tasks

  • Critical thinking and problem-solving skills

  • A desire to constantly seek improvement